Onsite Support & Services
BITS excels in providing onsite-support & services for any IT related issue. Our team has extensive experience in handling the high-pressure on-site situations where the technical issues trouble the core business. Just like any experienced fire-fighter, our people will reach there, assess the environment, understand the problem, take control of the situation and solve it for the customer. Our team is highly experienced in core networking that includes the technologies like Cisco, Juniper, Ubiquity, D-Link, Netgear, TP-Link etc. They have high level of expertise in Windows, Linux and Mac platforms as well. They have configured almost every type of router and switch available in the market.
Our on-site support & services also include setting up & configuring new computers, Video conference solutions, networking devices, wireless devices, printers and scanners. For the onsite software support we also do the following :
- Install and activate Microsoft Office
- Support & troubleshoot MYOB, Quickbooks, Xero and other accounting applications
- Support and troubleshoot SAP modules like Hana
- Setup & deploy Internet Security solutions like ESET, Kaspersky, Trend Security, Norton, AVG etc
- Setup the cloud backup & sharing solutions like One Drive, Dropbox and Google Drive
- Support & troubleshoot CRM solutions like ZOHO, Salesforce, Maximiser and MS Dynamics
- Onsite malware removal and quarantining the system
- Deploy extra layer of security through 2FA, Mac filtering or other innovative ways to keep the system health in check always
